The Art of Recognition

FAQ

Custom Work

How much does it cost to make a custom pewter emblem?
To make the model for the custom emblem is $300. This covers one hour of deign time, set up charge, a sample mold and a production mold.
 
How many pieces do I have to order to do a custom project?
We do not have a minimum quantity for custom projects.
 
What format do you accept for my artwork?
Vector artwork, illustrator or eps.
 
Can you use my custom logo color/pantone color?
Yes. We can custom blend to match your color.
 
What is the turn-around time from approved artwork to production?
One to four weeks, depending on the project.
 
How much of a deposit do I have to put down on a custom project?
We require a 1/3 non-refundable deposit, in order to go into production.
 
Do you offer custom engraving?
Yes.
 
Can I return custom products?
Custom Products are not returnable.
 
Will you drop ship for us?
Yes, we can ship to your end user, client, friend or customer.
 
Do you offer custom packaging?
We offer custom packaging specific to your projects needs.
 
How long does it take to get a reorder on a custom item?
We require a lead time of at least 3 weeks.

General

What quantities do I have to order for emblems that are in the special collection?
To order from our special collection requires ordering in quantities of a fifty or more. We define our special emblem collection of emblems not currently being used in our open collection. 
 
What does WBENC certified mean?
“The WBENC certification for women-owned businesses is one of the most widely recognized and respected certifications in the nation. Accepted by hundreds of corporations within the country and a number of federal, state, and local government agencies, WBENC certification is an important marketing tool for expanding a company's visibility among decision makers in corporate supply chain diversity and procurement organizations.” Wbenc.org
 
Are your products made in America?
Yes they are.

Shipping & Payment

What if my product is damaged during shipping?
We ship and insure all products through UPS.
 
What form of payments do you accept?
We accept cash, check, Mastercard, Visa and American Express,.
 
How do you ship?
UPS or USPS.
 
Do you ship internationally?
Yes we do.